Having a Problem Transferring Data

[Blessed-1797]

For the past week or so now, the Blizzard launcher has been showing me error message “We’re having a problem transferring data. Please check your internet connection just in case and try again.” As I could still play the game, I ignored the error.

Now that 2.5 has gone up, the launcher wants to update the game before it will let me play. The error message comes up, the update cannot start. I cannot play. I changed regions (Europe, Americas, Asia) and the error stays the same. I have un-installed the game and tried to re-install. The error comes up, and the installation of the game fails. My internet connection is normal.

Please help.

[Zuvykree]

Howdy!

Both errors are a sign that data is corrupted along the route to our CDN. When dealing with an unstable connection it’s not uncommon to think the internet is fine. I would still recommend to troubleshoot this as an unstable connection such as packet loss with the following steps:

1. Shut down the PC. Power Cycle the home network’s modem and router to refresh the connection to all devices on the network and to the Internet Service Provider. Steps on how to do this can be found Here. Once the connection is back online, turn back on the PC.

2. If you are using Wi-Fi temporarily switch to a wired Ethernet connection from the PC to your router or modem. (If you are already wired skip this step.)

Retest. If the issue continues, please run a 10 minute WinMTR to host IP: us.patch.battle.net

Post the text results back here for review.

Thank you!

[Blessed-1797]

Hello, thank you Zuvykree for your suggestion. I did the MTR test. Here are the results:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| router - 0 | 799 | 799 | 0 | 0 | 14 | 0 |

| 1.0.129.180.unknown.m1.com.sg - 0 | 799 | 799 | 1 | 1 | 15 | 2 |

| 242.246.65.202.unknown.m1.com.sg - 0 | 799 | 799 | 1 | 2 | 38 | 2 |

| 241.246.65.202.unknown.m1.com.sg - 0 | 798 | 798 | 1 | 2 | 25 | 1 |

| 37.246.65.202.unknown.m1.com.sg - 0 | 798 | 798 | 2 | 3 | 37 | 2 |

| 134.246.65.202.unknown.m1.com.sg - 0 | 798 | 798 | 2 | 3 | 40 | 3 |

| 13.246.65.202.unknown.m1.com.sg - 0 | 798 | 798 | 162 | 162 | 184 | 162 |

|te0-10-0-7-0.101.ccr41.lax04.atlas.cogentco - 0 | 799 | 799 | 162 | 163 | 250 | 163 |

| las-b24-link.ip.twelve99 - 0 | 799 | 799 | 162 | 163 | 234 | 163 |

|blizzard-ic348620-las-b24.ip.twelve99-cust - 0 | 798 | 798 | 163 | 167 | 264 | 163 |

| ae1-br01-csla1.as57976 - 0 | 798 | 798 | 220 | 230 | 662 | 220 |

| No response from host - 100 | 162 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 162 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-0-pe04-swlv10.as57976 - 0 | 798 | 798 | 220 | 220 | 256 | 220 |

| las-swlv10-ia-bons-04.as57976 - 0 | 799 | 799 | 220 | 220 | 226 | 220 |

| 137.221.105.17 - 0 | 798 | 798 | 220 | 220 | 254 | 220 |

| 137.221.106.19 - 0 | 798 | 798 | 220 | 220 | 236 | 220 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I edited the links in the results, to remove links. I hope this is the correct way to post the result here. Please help to see if there are any issues, or indicative of issues.

Aside from doing the MTR test, I have installed battle.net launcher onto another drive (it was at my c: drive before). With the launcher installed onto another drive, I was then able to install the game, it updated, and I am now able to play.

I just noticed a new issue. Now that I can play the game, I went to click on the Patch Notes button below the D2R flaming logo. The pop up window says it could not load the patch notes for D2R.

I decided to do some more testing. I uninstalled the game and battle.net. Now I am trying to install battle.net and I got a problem … battle.net installation is stuck at “Updating Battle.net Update Agent” The progress bar does not move and there is no error message. It looks like I still have unresolved connection issues.

Status has changed, so to give an update since I last posted here

The last was I was not able to install the battle.net desktop app properly, got stuck at updating the agent. I raised a support ticket. I got a reply yesterday. After following all the steps, I was able to install the desktop app successfully and the game is running now. Game news are also displaying correctly on the app. That is the good part.

However I am still seeing the “We’re having a problem transferring data …” error. I am concerned. Does this mean the desktop app is not stable? Will I be able to update the game when there is a new patch? How can I solve the error?