This lobby chat spam is out of control and has not been addressed.
Make the mutes last 24hrs and be a shadow mute so they don’t take notice either.
Need to add some sort of system with trusted players to get rid of this easily if you aren’t going to police it yourselves. I’ve reported probably hundreds of these by now to no avail as they don’t seem to have any action taken against them. Several mutes in a row should also increase the duration against the account. Once a threshold has been met on mutes the account is reviewed and chat logs examined by blizzard employees as a final step imo. This isn’t rocket science let the community get rid of this behavior and have the co be a checks and balances to the system once enough mutes have flagged the acct, leading to a verification process on a ban.
The current report system is far too slow and doesn’t get enough traction (# of reports) to get them to stop in the first place. There are players out there that report this almost everytime they see it, but that’s not the majority of the community. If the punishment is swift and only requires one person (watchers within the playerbase) then it will not be productive for the websites to continue doing it. Even if those punishments handed out are temporary, but quick to use.
The other option is to take down lobby chat altogether because it is just a method of websites to advertise for the most part. It’s only aiding 3rd party RMT sites looking to profit off the game sadly because they spam so much players don’t use it to even chat. Perhaps an automated system to throttle chat in the lobby and more than x amount of messages shadowbans your chat.
I’ve noticed a trend toward automation on customer service related issues. If the company could handle it themselves that would be great, but I doubt resources would be allocated to make that happen. The only other options left is typically moderators within the community itself or removing the system. If no action is taken it just results in a perpetual lifecycle of bots advertising websites.
I never said anything about allowing players to mute people they don’t agree with that’s not the point of the system. There would obviously have to be a checks and balances in place for verification. There wouldn’t be much reason to mute players you disagree with if the end result is you getting a lengthy temp ban for example. I’d rather be accidentally muted by someone in lobby chat than a never-ending wall of scrolling text pertaining to website advertising. One is the lesser of two evils. I’m sure mistakes would be made like with any system, and there might occasionally be corruption. But currently the entire system is corrupted and unusable.
well what do you mean by “trusted community members”? do you mean mods? we have mods. Maybe the reports that you’ve made and that havent been enforced are because the mod looked at it and decided you were wrong. there is a system with mods in place, the problem is it is abused by people like you who flag you maximum flags every day and it’s just false because you got angry because you didnt like the other users opinion on something.
seriously, stop false flagging and spamming the mods with your false flag reports so they can actually have time to handle real worthy reports and maybe things will be fixed. you’ve reported hundreds of posters? YOU ARE THE PROBLEM.
What are you talking about? I haven’t flagged anything falsely in the game lobbies. Every single report in the game lobby has pertained to actual website advertising spam. I’m not sure where you think opinion comes into play on apparent website advertising. It literally takes a second or less to verify what the chat log confirms. You could even have a system in place that doesn’t actually mute players but only requires mods to report them. Then those reports are immediately sent to one team member who is actually on payroll to take a split second to verify each one. False reports get flagged and mod status removed. Very simple solution compared to a slow automated process when a large portion of the playerbase won’t take the time to fill out a report because they think it’s fruitless.
The OP you replied to was talking about the IN-GAME Lobby. Not the forums.
Further, you have zero idea who has reported what on the forums.
This thread was not about the forums so stop trying to make it about that.
He is talking about the forums. Long long history on multiple Blizzard game forums. He chose to ignore your point about the Lobby in game and derail your thread with personal insults that you will want to “defend” to correct his false and unproveable claim.
If they want to REQUIRE someone to perform a task that they are respondible for, then a company can pay that person.
California law requires that there are no unpaid versions of paid positions. It means interns get paid or they do very specific student oriented separate tasks that paid staff don’t do. Usually ones that line up with their education curriculum and are approved by the Uni. Blizzard has a summer intern program that is highly competitive - it is paid, provides travel and housing, and has tons of professional development activities built in besides the projects they assist on.
When I think about it, if blizzard hires a bunch of mods to moderate the chat, there we go, half of us will be banned in chat for swearing or for breaching the code of conduct.
Look at the forums, you can’t even say that the amazon looks like trans and you get banned.
Maybe it’s not the best idea, just leave the people spamming.
I mean the same could be said about the fact reports exist in the first place, but they’re still in the game. We’re never paid to report, but we do it to clean up the community and purge the system of RMT spam. I don’t see the report process as a job because you aren’t required to do it and are only actively doing it because you want to when you want to.
Would I be opposed to them hiring a team to handle all of the problems related to bot spam? Sure.
Is that ever going to happen? Probably not.
Customer service department within the co has been downsizing AFAIK. Expecting significant customer support from a game with no continuous monetization seems like a pipe dream. The best we can hope for is something else entirely, like the community policing itself as do many communities.
Did you really expect people to respond to what you suggested Gatts? As with politics, they don’t listen/read what you say and respond to the worst version even remotely associated with your post.