ok for the past week since launch i have been unable to play this game and am really getting ticked off the beta test worked so WTF i hit the play button and it shows an unexpected error 27BBEE4F-27FC-41FE-95E5-5E5A8C7BD3D1 this was the error code idk wtf is going on ive tried updating everything and am still annoyed as hell the same thing happen when i updated to windows 10 and couldnt use the disc version of diablo 2 anymore i had to buy the game and digital download it from blizzard it worked for a few week the crapped out all i wanna do is play this classic at this point im gonna demand a refund unless i get some freaking help ive been posting reports and no one responds
Do you mind posting a dxdiag.txt for troubleshooting?
Maybe someone in the community can assist and i will certainly try as well.
how do i do that? please tell me how
Press the windows key → type “dxdiag” (a window will pop up collecting the information) → Export.
Save that file on your desktop and copy& paste the contents here.
There is also a dxdiag.txt file in your Diablo2 Resurrection folder if that is easier for you.
i have the same exact issue…
seems like what u describes only checks the windows OS for bugs not the Diablo program…
Hi can u pls help me ?
this is my DXDiag:
System Information
Time of this report: 9/28/2021, 20:05:20
Machine name: DESKTOP-COR4T1I
Machine Id: {548AC96D-E557-45CE-9ABC-79497549FAA2}
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: LENOVO
System Model: VIWZ1
BIOS: InsydeH2O Version 03.72.2771CN44WW(V1.17) (type: BIOS)
Processor: Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz (4 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8054MB RAM
Page File: 5061MB used, 4272MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.2.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_390417AA&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.591797,0.346680), Green(0.328125,0.570312), Blue(0.150391,0.114258), White Point(0.312500,0.328125)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: BOE05C7
Native Mode: 1366 x 768(p) (59.973Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
Driver File Version: 10.18.0010.4252 (English)
Driver Version: 10.18.10.4252
DDI Version: 11.2
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 09/07/2015 21:00:00, 11053040 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4226-11CF-8664-0E19B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x390417AA
Revision ID: 0x0009
Driver Strong Name: oem2.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
What is the problem you need help with?
Does the game not start at all or do you have crashes?
Can you describe the issue?
If i am not mistaken then this graphics card doesn’t meet the minimum requirement or is at least on the lower edge.
The game not start, i’m using a Nvidia GT 635M graphic card.
It’s a Lenovo notebook I7, 8gb ram.
That GPU does not meet the system requirements.