Game crashes within seconds of finishing to load a character

Technical Support
1

On lowest possible graphics and resolution scaling to 50, the game will still crash neigh immediately when playing. Usually stepping outside of town will crash to desktop with no error log generated. Attempting to switch to legacy graphics will also crash it, but this will generate an error log for blizzard. As well, there is something odd with the graphics in that almost every sprite / blood splatter / light source has a visible dark box around it. Other modern 3D / AAA games work fine and don’t have visual artifacts like this.

Hardware is a Surface Pro 8, i5, 8gb. Latest drivers installed. Game is a fresh install with reduced graphic settings. Windows 11 (64 bit) Home.

DxDiag: https://pastebin.com/Mxz0kg0a

Can’t post a link for an example of the graphics for whatever reason, but the imgur is below.

imgur: /a/TGwZAkp

2

Howdy!

The main issue here is the system is utilizing Intel(R) Iris(R) Xe Graphics which is not supported by the game’s System Requirements. The recommended steps here would be to either see if the system manufacturer can add a dedicated GPU to the system, or play on a supported device.

Sorry, I do not have better news to share here.

3

I’m confused though, something has changed because it used to work. Same hardware as the video below:

4

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