When launching the game even as admin it goes to a black screen then crashes out advising me to send a report.
I have
disabled my firewall
uninstalled/reinstalled my drivers
ran as admin
attempted to run in windowed mode
the only thing I have not done is a fresh boot of my system and I’m not doing that for a single game. I play every other game on this laptop without problem. cyberpunk, d3, d4, poe1 and 2, world of warcraft… the only game that does this is d2r
below is my dxdiag pastebin as well as the blz-log txt
please help
3/29 22:39:14.831 [Prism/4] [<>:0]: prism: Error DeviceLost (0x887a0005): pm_dxgi::Instance::InitSwapChain: CreateSwapChainForHwnd Failed
UPDATE
I’ve talked with blizzard and they confirmed they know of this type of issue and they either don’t care enough to actually look into it and fix this or they don’t know how to fix it. there’s not really an in-between.
I have now even fresh booted my laptop and the same issue continues.
the problem is the game doesn’t CARE what you tell it to do. You can tell it to only use your gpu but if your Iris chipset is enabled on your laptop it will not run. you can even disable the chipset and launch the game ( in an unplayable state) but as soon as you enable the chipset again the game crashes