Seems like your game is on fire, and no water is coming to put it out, the community is in an uproar and your MVP is out here fielding the massacre like you pay him. Why are we getting so few updates?
Blues should be here to reassure the community, instead of leaving us all out in the wind. Can we get an update on the half hour until this is fixed? Your community needs to feel your presence even if you aren’t able to do anything in that moment.
100% agree. From the beginning everything seemed a little off, now we are approaching the end of a Friday, where the issues will persist into the weekend with no end in sight.
Just restart the servers like was done yesterday…
Latest update was that the AVX patch won’t be out until Monday. They just updated the thread a few mins ago with a new post. No update yet on the locked chars but they did promise a progress post.
Oh, and the Tech Support forum is open again after whatever they were doing for a bit.
They cant even apologize for all this crap. It’s incredible how the response is basically “hey we heard there are issues, we are working on it but cant really tell you anything else”
No sympathy, no “we know this is frustrating”, no “sorry this has happened” just vague non answers while some unpaid intern tries to unlock hundreds of accounts by himself because everyone else is fleeing like rats on a sinking ship
Ok this can continue till monday? kk prepare for the shi.t storm Blizzard.
Huh, they did leave that part out of the main post. I am so used to looking at tech docs personally I did not even notice.
"Thank you for the overwhelming response to the release of D2R. The gates have well and been truly stormed. As I am sure you noticed, there have been some technical issues that are summarized [here]. We are working through them as fast as possible to get you back to the demon slaying you have been waiting for. Our priority is resolving the issues keeping players from accessing the game, or their chars. We expect to have the first fixes out this afternoon if all goes well. You can track the issues and progress on each one [here].
Thank you for your dedication to tormenting and slaying the hellspawn and your patience with our servers “catching fire” so to speak."
Something like that?
Everyone that got locked out should be rewarded a SoJ or something… 1 level per hour you were locked up, some runes… Hours of grinding put on halt while others can get ahead, not cool…
Literally anything to acknowledge the customer and our frustration. They didnt even say “We know this is frustrating for many of you and we are doing our best”. There is literally nothing in any post I’ve seen that shows any sense of sympathy or even assumed responsibility for the issues.
comunication feels not good nowdays the twitter post is full of hatred but cant blame them 30 hours into a start of a new game and no fix feels just bad for a game that isnt free to play
see this is a 100 dollar billion company not an indy studio they selling stocks lol and they did the worst start to any online game blocking out a million people from playing and went to bed yesterday lol and not trying to fix the issues like every other gaming studio in the world would do