Failed to join game

Technical Support
1

Cant join games and other players cant join my games. Get stuck in loadscreen before the message “failed to join game” appears. Had this issue for 4 days. Is it a genereal issue and does anyone have a fix?

2

Hey there,

There could be a couple of things happening here typically it comes down to a connection issue of some sort, or interference/corruption caused by other software/permission issues on the system.

Try doing a power cycle on your system. Turn off all devices including the modem. Wait 60 seconds, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

You can try using a VPN. This can help determine if the issue is routing based. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.

Many VPNs offer a demo or trial version of their service to allow you test without commitment.

This is not meant to be the solution, just for testing but if it solves the issue and are comfortable using the VPN, you can continue to do so.

Let’s reset the in game user options:

  1. Right click Windows Start, Open File Explorer
  2. Navigate to C:\Users'Windows User Name’\Saved Games\Diablo II Resurrected
  3. Delete the Settings.json file
  4. Empty the Recycle Bin.

Try running your system in selective startup mode: https://battle.net/support/article/200483

Create a new administrator account: Blizzard Support - Creating a New Administrator Account

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support.

3

Question: if someone has me blocked or if i blocked someone, does that make the “join failed” screen pop up?

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