I get an error that fails to initialize graphics device. I have cleaned my computer clean and reinstalled graphics, disabled through bios and device manager any integrated graphics and have put everything to admin and compatibility.
Crash Report ID: FFC41FA5-0046-4AD9-B204-22930CA6A941
I have win 10 all updates are good
Graphics card is 1050 TI
CPU is an i7 and my RAM is 16GB
Bliz logs show
9/23 12:39:27.386 [Prism/4] [<>:0]: Unsupported API Backend
9/23 12:39:27.386 [D2Prism/5] [<>:0]: Fatal: failed to create device.
9/23 12:39:27.433 [D2Prism/4] [<>:0]: Available GPU vendor ID 4318 driver version 924716l device name NVIDIA GeForce GTX 1050 Ti
9/23 12:39:27.433 [D2Prism/4] [<>:0]: Available GPU vendor ID 5140 driver version 1247871522l device name Microsoft Basic Render Driver
9/23 12:39:28.315 [D2Win/5] [<>:0]: Fatal failure during initialization.
6 Likes
Same error here, no solution found yet. You fixed it meanwhile?
9/23 22:54:24.409 [Prism/4] [<>:0]: Unsupported API Backend
9/23 22:54:24.409 [D2Prism/5] [<>:0]: Fatal: failed to create device.
9/23 22:54:24.448 [D2Prism/4] [<>:0]: Available GPU vendor ID 4318 driver version 924716l device name NVIDIA GeForce GTX 960
9/23 22:54:24.448 [D2Prism/4] [<>:0]: Available GPU vendor ID 5140 driver version 629164776l device name Microsoft Basic Render Driver
9/23 22:54:25.587 [D2Win/5] [<>:0]: Fatal failure during initialization.
lol exact same error log here except 980 instead of 960, this is utterly disappointing
I have the same problem also. I’m running the EVGA 1080Ti and Ryzen 5 2600X with windows 10. And all my drivers are up to date. When I launch the game I get the error.
‘Failed to initialize graphics device. Please ensure your PC meets the minimum system requirements and your drivers are up to date.’
9/24 08:10:30.979 [Prism/4] [<>:0]: Unsupported API Backend
9/24 08:10:30.979 [D2Prism/5] [<>:0]: Fatal: failed to create device.
9/24 08:10:30.982 [D2Prism/4] [<>:0]: Available GPU vendor ID 4318 driver version 924716l device name NVIDIA GeForce GTX 1080 Ti
9/24 08:10:30.982 [D2Prism/4] [<>:0]: Available GPU vendor ID 5140 driver version 1247871522l device name Microsoft Basic Render Driver
9/24 08:12:53.230 [D2Win/5] [<>:0]: Fatal failure during initialization.
3 Likes
same issue
cat blz-log.txt
9/24 14:22:47.606 [Prism/4] [<>:0]: D3D12CreateDevice Failed
9/24 14:22:47.606 [Prism/4] [<>:0]: Unsupported API Backend
9/24 14:22:47.606 [D2Prism/5] [<>:0]: Fatal: failed to create device.
9/24 14:22:47.609 [D2Prism/4] [<>:0]: Available GPU vendor ID 4098 driver version 4294967295l device name Quadro T1000
9/24 14:22:49.056 [D2Win/5] [<>:0]: Fatal failure during initialization.
1 Like
same problem here
geforce 960m 4gb ram
Same problem
9/24 14:13:33.027 [Prism/4] [<>:0]: Unsupported API Backend
9/24 14:13:33.027 [D2Prism/5] [<>:0]: Fatal: failed to create device.
9/24 14:13:33.072 [D2Prism/4] [<>:0]: Available GPU vendor ID 4318 driver version 924716l device name NVIDIA GeForce GTX 1050 Ti
9/24 14:13:33.072 [D2Prism/4] [<>:0]: Available GPU vendor ID 5140 driver version 629164776l device name Microsoft Basic Render Driver
9/24 14:13:34.370 [D2Win/5] [<>:0]: Fatal failure during initialization.
Exactly same problem with gtx 970, except that I am under windows 8.1 pro, I try to put windows 10 but installation failure here it is blocked, I can do nothing:
9/24 09:47:15.201 [Prism/4] [<>:0]: Unsupported API Backend
9/24 09:47:15.201 [D2Prism/5] [<>:0]: Fatal: failed to create device.
9/24 09:47:15.331 [D2Prism/4] [<>:0]: Available GPU vendor ID 4318 driver version 924716l device name NVIDIA GeForce GTX 970
9/24 09:47:15.331 [D2Prism/4] [<>:0]: Available GPU vendor ID 5140 driver version 629164776l device name Microsoft Basic Render Driver
9/24 09:47:16.342 [D2Win/5] [<>:0]: Fatal failure during initialization.
I hope there will be an update to fix this…
1 Like
hey guys, try this
Unimpressed
8 posts
15m
idk still running tests
but no more crash’s for 45 mins
been in 4 games
only thing i did was go into settings and checked the box for
dynamic resolution scaling
maybe that fixed it
will post back her in a little
if i have any more crash’s or if i dont
1 Like
Your issue is 9/24 14:13:33.072 [D2Prism/4] [<>:0]: Available GPU vendor ID 5140 driver version 629164776l device name Microsoft Basic Render Driver
9/24 14:13:34.370 [D2Win/5] [<>:0]: Fatal failure during initialization.
whatever device that is using the Microsoft standard driver. Update the driver for it.
That’s only the issue for very select few people. Most reading this thread will have already caught on and tried to address that… myself included. There’s obviously something on Blizzard’s end here causing issues, but there’s been 0 communication regarding it. I’ve tried every ‘fix’ post for this I’ve seen and nothing works. This release has been nothing but a massive disappointment, and the lack of communication other than saying “your PC must suck, request a refund” is pretty damning.
3 Likes
Still waiting for this to be addressed as well.
2700x Ryzen
2070 GTX
16GB Ram.
Same fail message.
how would one determine "whatever device is using MS standard driver?
Same issue. My motherboard doesn’t have an integrated graphics card but there’s a failure to initialize graphics device…
Every other Blizzard game has no issue.
1 Like
device manager it would be listed under video… You can try to update the driver though windows update if you are not sure what the video device is or run the pci id though google and it should tell you card manufacture and card name.
Just solved this on a 970. Don’t run the game from the Blizzard launcher, go into the install directory and run the .exe. Worked fine.
3 Likes
When I run .exe file Blizzard launcher opens up.
Any way to baybass that?
Thx
2 Likes
I just ran the game as admin and it worked hopefully this helps! GL on your adventures!
1 Like
same hardware ,
it works on windows, but failed on linux (wine+dxvk)
would you fix this?
1 Like