Hello again everyone,
Just wanted to get everybody an update on the situation. The process to unstick characters is still getting run periodically. We’re currently investigating situations where players have been locked for an extended period of time and the system still hasn’t caught them yet.
If you are reporting this issue in the thread, please let us know what time and time zone your character was locked out of the game. If you’re not 100% sure, a guess is fine. If you were recently locked out you should be caught in a future unlock wave, but anybody who’s been stuck in game since before 6 AM Pacific Time, please post here and let us know so we can figure out what’s going on.
Thanks again for all the info.