Failed to authenticate. Please try again

PTR Bug Report
1

I just installed PTR and I keep getting this error when I try to switch from offline (single player) to online tab in my character screen. At first I had error about you have not logged in the last 30 days so I went to my actual character online. I stop getting that error about 30 days notice however cannot enter PTR realm due this error about failed to authenticate.

Please HELP! I see other streamers on twitch play but I cannot.

I tried to download BETA launcher didn’t help. My launcher is up to date. Also, tried to reinstall D2R PTR but didn’t help.

2

You should update battle.net launcher. Had same problem, fixed after update and restart.

But still I can only run offline PTR and don’t know how to start with 99 lvl char)

3

I tried to download BETA launcher didn’t help. My launcher is up to date. Also, tried to reinstall D2R PTR but didn’t help.

4

I get the same thing, offline works, online gives “Failed to Authenticate”. Everything is up to date.

5

PTR isn’t up right? So I am guessing that’s why the error pops up.

6

PTR is up. My friend is playing. Also there many streamers playing PTR too.

7

having the same error, re-installed, not fixed, offline chars are not patch 2.4

8

Still got this Problem, any helps?

9

Have you completely exited the application and restarted the Battle.net launcher?

10

Today I can login. All works fine.

1 Like
11

Same issue. It was running fine and normal D2R is still ok. So far I have:

Re-booted both PC & Router
Uninstalled/Reinstalled PTR
Checked firewall
Cleared DNS cache
Changed password
Switched into/out of different region
Reset PC to previous system restore point
Run as administrator

And in a final, desperate longshot messaged the misleadingly termed “support” at Blizzard, although I think it might be better to call it the “Thought, Prayers and positive vibes” department. It will doubtless improve as a support section once they employ someone.

So, any other suggestions?

12

PTR is offline right now, they took it down ~2 days ago and said it would be back in roughly a week. Should still be able to play it offline.

13

Same issue. All i have is offline

14

I have the same probleme… I was able to play ptr online but 2 day ago i get the failed authentication… Why?