Error creating game

Technical Support
1

Logged in today on PC and hit “Play” and it says “error creating game”. Playing online ladder character for the last several days and haven’t had any issue. Went to create a new character and the option for ladder says “there is no active ladder season”, which is clearly wrong. Cannot join any other online games as it says “join failed”.
Tried several fixes, restarted battle.net app, ran scan and repair, cleared cache, changed regions, nothing works.

*** Update:

I’ve been able to determine that it is an issue verifying my connected Xbox account with Gamepass to battle.net. It is stuck in an endless loop of “confirm connection”, which shows I am connected to my xbox account on the Connections page, but on the Games & Subscriptions page it shows Xbox Gamepass not found. This has worked fine for the last week and just suddenly decided to stop working.

After spending hours following every help guide, uninstalling and reinstalling everything associated with it, unlinking and relinking the accounts several times, nothing was resolved. Checking on Microsoft’s end, they say everything is correct there and everything I’ve done covers all the bases so the problem is on Battle.net’s end being unable to verify my Game Pass subscription. Chatting with support on Battle.net’s end, they say the problem is on Microsoft’s end. I am stuck completely unable to help the situation.

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Cannot Create or Join Game and Cannot Create Seasonal Character
2

I’m having the same exact issue, 2 days ago everything was working fine, now I can’t create a new ladder character or join a game with my existing ladder characters.. it also says my Xbox game pass is inactive when it’s not. I have done everything as well, and no luck. Blizzard has been no help either. Hope this gets fixed soon.

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3

I have the same problem with ladder character, can’t create or join any games. New non ladder character works fine. Issue started around yesterday. Also Xbox gamepass not sure if related.

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4

I have the same problem, when trying to create a new Ladder character it says that the season isn’t ready, i have tried everything to no avail.

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5

Still having the same issue. Any fixes coming?

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6

My partner is having the same problem, we’ve been playing for 3 weeks without any issue here and there but today she’s unable to join my games and her account setup is exactly how described in the edit - any fixes?

7

Getting the same problem as well.

Out of curiosity, what tier of game pass do others have? I have the PC Game Pass, but my brother has Ultimate and hasn’t been running into the same issue.

I’m also curious where in Battle.net you are seeing the game pass status. As far as I can tell, everything says my game pass is properly connected with my battle.net account.