Crashing Constantly with Blue Screens of Death

This is misleading, so let me explain why this is our stance on Bluescreens and all the help that Customer Support will provide for them.

A Blue Screen of Death is a windows-level error which happens due to instability at a critical software or hardware level which is protected by Windows. Typically it occurs at the kernel level. Very few programs get direct access to this level of the operating system. Those types of programs are Windows itself, drivers, and some security programs. A kernel event can also be triggered by hardware failure.

While a program like a game can be the trigger which sets off one of these already malfunctioning pieces it cannot cause a BSOD itself. This is because Windows has protections in place to prevent that from happening. If a program causes instability to a degree that windows would otherwise have a BSOD, Windows crashes the program or restarts the drivers that are about to cause the blue screen.

If this is not happening, it means there is a problem with Windows, hardware, or one of the critical pieces of software in your PC with kernel access, regardless of whether or not you only see it when playing a certain game. Every game will access your drivers and memory differently, but none of them can access them in a way that Windows would allow to cause a BSOD.

If you suspect the issue is software related (Drivers, Security, or the Windows OS itself), you can reach out to Microsoft for help or do the quick and dirty fix of reformatting your PC and reinstalling it from scratch. When testing this you want fully update windows and your graphics/audio/network drivers and avoid reinstalling security programs or anything but the most basic devices like a mouse and keyboard. If that doesn’t fix it, that rules out absolutely everything but hardware, as long as you don’t reinstall security or corrupted drivers.

In that case, if you can’t diagnose the issue on your own using the information in the link I posted above or this thread, you need to contact a PC tech for hardware tests. There are several parts of your PC that you can’t test with software and that can be dangerous for both you and your PC to mess with. The reason we can’t help with those is that fixing any of them requires reaching inside of the PC and you could hurt yourself trying to test something you’re unfamiliar with, so this is why we recommend talking with a licensed PC technician.

Others in this thread can try to help you uncover what’s happening with the BSODs but as long as they’re occurring it’s outside of our scope. Hope that clears things up at least, and best of luck whatever you choose to do about the problem.