Connection interrupted

Technical Support
1

Yes, I just get kicked to the lobby every time, every game. Customer support said to run the WinMTR network tool, so I ran it and I show no packet loss, just waiting for reply back.Connection Interrupted WinMTR test - #6 by Jambrix - Technical Support - Diablo 2 Resurrected Forums

My Results:
WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
RT-AC5300-E560 - 0 115 115 0 0 1 0
xx.xx.xxx.x - 1 110 109 14 60 2938 53
24.153.86.189 - 1 110 109 10 42 2928 14
69.139.161.185 - 1 110 109 9 42 2927 14
69.139.161.65 - 1 110 109 14 47 2929 19
be-501-arsc1.seattle.wa.seattle.comcast - 1 110 109 12 48 2932 17
be-36121-cs02.seattle.wa.ibone.comcast - 7 93 87 15 52 2930 20
be-2211-pe11.seattle.wa.ibone.comcast - 3 103 100 14 42 2419 17
50.242.149.178 - 1 110 109 13 51 2946 47
ae1-br01-eqse2.as57976 - 1 110 109 42 77 2964 45
xe-0-0-0-1-br01-eqsv5.as57976 - 1 110 109 42 75 2964 47
et-0-0-29-br02-eqsv5.as57976 - 1 110 109 43 75 2967 47
xe-0-0-1-1-br02-eqla1.as57976.- 1 110 109 43 132 2969 45
et-0-0-29-br01-eqla1.as57976 - 1 109 108 50 289 3184 197
No response from host - 100 24 0 0 0 0 0
et-0-0-0-pe02-swlv10.as57976 - 1 110 109 42 74 2962 46
las-swlv10-ia-bons-02.as57976 - 1 110 109 41 75 2969 47
137.221.105.15 - 1 110 109 41 74 2960 45
137.221.106.88 - 1 110 109 42 73 2959 45
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Connection interrupter constantly
2

I am also getting booted any time I try to start or join a game. Occasionally I can play for as long as 20 minutes before getting a connection interrupted notice.

3

The very first hop after your router not only has a small amount of packet loss (109 recv of 110), but is also reporting the maximum ping spike of 2938.

Diablo 2 has always been very sensitive to packet loss. Even just 1% loss will eventually result in the connection dropping. The game is also sensitive to extreme ping spikes, which 2938 milliseconds definitely qualifies as an extreme ping spike.

This being the first hop after your router means it’s likely a problem either with the line between your residence and the first hop of your ISP, or there is something going on with the equipment of the hop itself. Either way, you’ll need to contact your internet service provider for assistance in addressing the issue.

4

TheDarkJedi is correct. The WinMTR is showing that the connection between your PC and router is perfect, but the connection between your router and your internet provider is suffering packet loss and high latency spikes.

You’ll want to contact your internet provider to have them look at that specific point in the connection and resolve whatever is causing the instability.

5

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