Can't.. anything

ok first up I can’t report a problem because I don’t own the game…??? I’m looking at the screen. please fix this issue so I can report problems/bugs with the game (d2r)
next the loading screens in the game take more than 10 seconds through town portal or way point… what happens next?.. I die… after restart game…
next continually getting kicked or not able to play its down right now at 7:51pm here in bc Canada has been for about 1 hour?.
I’m getting close to launching complaints and requesting refunds.
Quick suggestion…SHUT IT DOWN until you guys get the game running properly. like for reals. it would be nice to be able to report bugs so please help me with this issue