Hello.
I found some unidentified items in the Den of Evil.
I’ve picked up an unidentified Hand Axe and I’ve tried to identify it using a book and also tried using the scroll itself.
I also have a dagger i found that I cannot identify. Same thing.
Update: about 5 minutes later, my dagger just randomly identified itself while i was looking at items with charsi. My hand axe is still unidentified.
This is a bug 
1 Like
I’m also having this issue. I am able to identify items found elsewhere in act 1, but not items found in the den of evil.
Try closing the game… It will delete all your characters.
1 Like
Was getting the same thing. I had to shift click the item, then retry identifying it. Seemed to work. Bug isn’t related to just den of evil drops, at least for me.
I had the same issue and now believe it is related to the servers being overloaded and unable to process the data.