Blizzard recommending to delete account

General Discussion
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Hi all,

Just letting you know if you have any issues with rollbacks, items or lost progress blizzard will not help you out. Below is their response (with links deleted due to forum rules) to me saying my account was no longer worth it due to all the bugs and issues I had experienced. I guess it’s easier to suggest folks to delete their account than to help out with an issue (edit: I shouldn’t say “easier”. The game master was just telling me the company policy).

I comprehend this was not the optimal outcome of the situation, however, for us to be able to help you, we need to be contacted in a timely maner. At this point of time, we have no possibility to provide you a refund for the game as too much time is already clocked in.

If you do want to delete your battle.net account, you can head over to this portal Please keep in mind that after submitting the deletion request, you still have a grace period of 5 days to cancel it. After that period ends, the deletion request cannot be stopped and it is irreversible.
*More information on this here,

We do appreciate your contact and time, if you need anything else please let us know.

Have a great day.

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Did you expect them to beg or something? Like, they can’t give you a refund, and you’re obviously not happy with the game/ service, so all they can do is offer you the only help they have available. STOP PLAYING, and HERE’S HOW.

It’s like if you get a garbage meal at a restaurant and then complain that the food was terrible and you’re never coming back again, do you think the owner will be begging you to give him another try, or will he just say, okay, and there’s the door.

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I fully expected this, what are you on about? I’m just letting others know so that they don’t need to go through the hassle.

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Of course they can, they just won’t, not the same.

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Not the poor sob that was answering your email. They are just the monkey at the keyboard following their corporate guidelines…

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To be clear I’m not upset with the person, I’m upset with the company guideline with regards to this product. Not sure why you jumped to defend it.

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Sounds like in addition to demanding a refund you mentioned or threatened or asked to delete your account. So they also provided that information.

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Also check your logic. You gave an analogy about the “owner” of a restaurant, yet then said the response was just from a “monkey”. Please stay consistent.

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Correct. They literally can’t help you. There are no second by second logs in the Diablo games. Just snapshots of the account. They can’t see what quests you did, what items you got, what you did with them - vendor, trade, sell, drop, etc.

Without the second by second logs there is nothing a GM can use to prove where the items went. Just giving you stuff based on your say so would be abused by shady folks. Imagine - someone trades/sells items, claims they lost stuff, then demands CS give them more. That would be a dupe essentially.

Without those logs D2, D2R, and D3 don’t have any sort of item, character, or progress restorations. This goes back 20 years.

WoW has second by second logs - so that game does have some limited restore capabilities. I suspect this is what makes people think all the games are the same and GMs can offer the same services.

They can’t. They really can’t do it. It is not a matter of not WANTING to. They CAN’T.

Well yes, you said the account was not worth it to you anymore.

While unfortunate, if that is the direction you want to go they are obligated to tell you how. Just like if you tell the phone company you want to cancel your account. They have to tell you how.

So they politely did tell you how - because they have to.

Sometimes the answer really is that they can’t help you and give you what you want.

I hope the explanation of how the saves and log files works gives you at least some insight into why. Being told no sucks, but sometimes understanding why you are told no helps a little.

Note: MVPs are other players, not Blizzard staff. MVPs do not speak for, or represent, Blizzard.

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It does suck, and while I understand it is a technical limitation of the engine that exists, it still leaves a sour taste. For full context, I was leveling a frenzy barb at a leisurely pace, but had finally reached in the upper 40s after three weeks of owning the game. I did spend a lot of hours which probably triggers their inability to refund (e.g. I grinded on act IV for several hours because my hit rate was garbage and Diablo was tough). I finally persevered and made it through all the way to hell. I was making slow progress but at least it was progress.

Then comes the rollback. My barb suddenly is level 19 on Act II when I log in next. All those hours grinding (yes I’m a noob grinding on Act IV normal but I really wanted to make frenzy work) were lost. I expect this of a beta or early access game. A game that is still trying to work things out and gives the caveat that progress may be lost. I don’t expect this of a company that advertised a finished product.

I didn’t want a roll-back. I know they can’t do that. But I did want my money back because it was spent on a product that was an absolute waste of time. That’s why I was upset. That’s why I asked for administrative escalation, and that is why I told them I would not spend any more money on a blizzard product.

At the end of the day it is what it is. I’m the fool for paying money, and I’m responsible for it. This forum post just serves as a warning.

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“IF
YOU
DO
WANT”

20 chars
call biden

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Yes. Software used to be totally non-returnable if opened. Same with tapes, CDs, and movies. You could sell the media second hand sometimes though. Software was usually labeled “non returnable if opened” and it was sold sealed.

Online digital software is also normally “final”, but some companies make exceptions, esp in the era of online only software they can take away access to.
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Exceptions are usually made for things like:

  • The game is still a pre-order and you have not used any bundled cross game content.
  • You miss click on the game tile/kid did and you quickly ask for a refund without playing.
  • The game does not play on your computer or device. If you rapidly ask for a refund it is almost always granted.

For games/entertainment, playing enough to see the story, utilize the content and mechanics, etc - removes the ability to make that exception. You seem to understand that.

The rollbacks really really sucked. A lot. For all of us. There is a big post at the top of the forums explaining the issues with the Global Database. It should never have happened, but it did.

I am with you on the slow pace of play. I solo play online and enjoy taking my time and farming. Keeps me from getting myself stomped by the mobs quite so fast. It hurts even more when you really put a lot of time into a character.

The community can be pretty nice though and if you wanted help getting back to level 40 chances are high someone will be happy to join you. They may even have some gear to throw at you.

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You’re not a fool. Nobody that actually understands what’s going on will call you a fool for paying for a product and being frustrated when it not only fails to work as advertised, but loses your progress due to circumstances beyond your control. And believe me, it isn’t just you.

MissCheetah got hit by a rollback early on, and I got hit with one on the first day the servers began their weeklong daily outage at ~5-6 AM PDT. I got lucky in that I forced a save literally ten minutes before the game where I got disconnected due to the servers going belly up. I only lost about 250k gold, something I could make in five minutes of NM Pindleskin runs (less if the rate limiter weren’t in play).

I could seriously reconsider keeping your account. If you delete it, you lose all Blizzard licenses. The real trouble is really just in this game right now, and a deletion would mean you threw away your money all for nothing. Anger can get to you - I know, I’ve been there. Try what I do when I get mad nowadays and just push your chair back from the desk and close your eyes and meditate. I’m not talking chanting “ooooooooooooooohm” or anything, just basically sitting there and lowering your blood pressure so you can let some of the anxiety wane before making any rash decisions.

If you’re a social player, you might want to give this a try. A lot of others have experienced the rollbacks themselves and know the sting it causes. Many players will happily help you out. Nobody truly wants to see you go. Whenever we lose a player the D2 sky dims just a little more. Try and use the resources available to you so you can get back on your feet and rebuild your frenzy barb. Smashing demons en masse with gleeful rage is really cathartic. :slight_smile:

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I wish every customer on earth was forced to work a customer service job for a whole year. Then they’d understand how ridiculous they are when throwing fits at a CS agent following company guidelines.

Stop barking at the wind.

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TLDR

I’m upset at a video game worth 40 USD and need to oblige my inner Karen.

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honest question here. If they cant check the data logs and what not, doesnt that mean they cant detect duped items either?

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would love to see the full ticket because from what the gm said it sounds like you initiated talk of deleting an account.

seems to me you baited them into saying something just so you could make this ridiculous post.

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what in the last 21 years of duping like crazy makes you think they can detect them? all they can really do is delete items that share an item ID (added in 1.10) whenever they did a “rust storm” on the old servers which was easily avoided by duping runes and turning them into runewords which spawned with new item ids

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I understand as I am usually sympathetic to others. And I am a very polite person IRL, and often and especially to customer service agents. But when your job is to handle complaints, and be the frontline for issues and problems that are often very frustrating to the customer …you knew what you were getting into.

There is never a good reason to treat others poorly, but its hard for me to fully agree with that statement.

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decent answer. i was just honestly curious about how they detect these “dupes”