I’m Technical Specialist Eristath. Thank you for contacting us about the errors when attempting to launch Diablo II: Resurrected.
I understand the annoyance with the Diablo II errors. It’s not a great experience having errors while trying to launch a new game. As it stands now just like others in the forums your CPU: CPU is multiple generations behind the lowest supported CPU for the game: Blizzard Support - Diablo II: Resurrected System Requirements
This makes the CPU not supported even if it were to be more powerful than the lowest supported CPU, it’s still generations older. It’s important to note a few things. Supported means two things here the hardware is powerful enough to run the game at the designed performance levels and the other half of this is the hardware supports the technology the game utilizes to run properly this includes CPU instruction sets.
I know this isn’t the answer you were looking for but I hope it helps provide you more insight as to why the issue is occurring and that we are double checking with our developers for more insight to share.
Thanks so much for your time and understand in this matter. If you have further questions or issues that come up don’t hesitate to reach out.
Nice to see some sort of response from someone, though having something official would be nice. Even a simple “we’re still working on it” to acknowledge the situation would be appreciated. The fact that it has been over 24 hours since we’ve had an official update on the situation is a bit frustrating. I understand completely that representatives like Drakuloth can’t tell us anything until they get updated so I am not at all frustrated with them, but there needs to be some sort of communication going on.
I ended up refunding a day or two ago. I might repurchase if they fix it, but as time wears on and the less we hear the less inclined I’m feeling to do so. Like a lot of people I’ve seen comment here, I have similar specs that should work. But because it’s a little older and doesn’t support AVX (which I didn’t even know was a thing until this launch), I can’t play. If this AVX thing is going to be needed going forward, I feel like it should be a thing listed under their minimum specs. Especially if newer CPU’s don’t always support AVX.
I was really looking forward to replaying this with my dad, since it was a favorite of his and he used to play all the time when I was growing up. I feel like the Tristram theme is background noise to a lot of my childhood, lol. I’m a little heartbroken that I can’t play with him now. I could go get new hardware to potentially fix things quicker but like a lot of people, it’s not really feasible financially.
Anyway, TL;DR, I hope they give us some sort of official update on where things are and some sort of timeline to look at on when things might be up and running.
I am a programmer. Surely blizzard is using some sort of version control for the code. Everyone and their mom uses git or some other tool to manage code. So they should have some version of the code without the bug. The question is how far back? If they made a lot of changes since that point, then it becomes harder and harder to “just roll it back”. Probably they didn’t even know what changes caused the problem at first, maybe they still aren’t sure…
I agree with you this is absolutely all about incompetence. I don’t know what Blizz did with their code versioning, the beta, or code post-processing to achieve this colossal f-up, but they sure did.
I got a similar response from them. I’m running Windows 11 insider preview and Blizzard blamed Diablo 2 Res not launching on that, told me to role back to Windows 10, needless to say, it wasn’t that lol.
I did ask them to advise what else it could be and to stop focusing on the fact I am running Windows 11 insider preview and they just kept saying Windows 11 isn’t supported. They wouldn’t entertain helping me in the slightest.
I would just like to add Diablo 2 Resurrected Beta worked flawlessly on Windows 11 Preview.
One thing though, if you think Blizzard support is bad, try contacting Activision Tech Support, you just keep getting referred to other gamers or forums, I haven’t yet figured out how to raise a ticket for one of their games.
What I find even more funny is that both company’s are one, yet they don’t talk to one another when it comes to support.
Anyway that’s a little off topic.
Considering out of all the games I play, only one other wont run, so two including Diablo 2 Res, so replacing the bulk of my computer to get this game working, no matter how much I loved playing Diablo 2 in my younger years just isn’t worth it.
That said, my gut feeling is, they won’t fix this.
This is the reply a friendly - and businesslike- company should give.
All that “cpu is generations older” verbiage is just legal jargon to throw the responsibility to the customer in case things get dirtier - According to them, a random casual gamer who chooses to buy their game looking at the minimum specs should know what inner technology has cpu on min. req. and if his cpu supports it, which is just insane.
Подскажите старому НЕУЧУ, стоит надеяться на то что на моем процессоре “amd phenom tm ii x6 1090t processor, 3200 мгц ядер 6” когда нибудь пойдет эта игра ? Или лучше запросить возврат денег сразу ? Спасибо кто помог !
I remember the good old days when blizzard had the best optimized games and prided themselves on having their game run on any hardware, unfortunately those good times are gone and won’t come back, I have had a launch bug for a week now.
Unfortunately, I have to worry you, they will not fix it, they clearly emphasized it in the title of the thread, the game runs on other platforms like PS, Xbox or switch, some PC etc … At most they will improve the optimization of the game in later patches. But they won’t fix our bug with the play “AVX weird one” button.
I greet you and have a nice day.!
