Hey all,
Latest information on the state of AVX troubleshooting came through.
For those who are new to the thread, here’s a summary of what’s going on:
- Processors and motherboards which do not have AVX support are not currently able to launch the game.
- This was enabled accidentally when we were pushing the final builds for the game when it went live (Examples, older i5/i7 processors, Some Xeons, Celerons, Pentiums, Phenoms.)
- If you don’t know if your processor has AVX support you can ask the community at the forums here or look it up online.
- We are working on removing this requirement without impacting other players, but do not currently know when the fix will go live. We’re continuing to post updates at this thread and in the General forums as they become available.
- This issue is at our highest priority level right now, meaning we’ve got people working on it as much as humanly possible. (Note that you can only have so many people work on one thing in the coding world, so other issues are still being worked on as well.)
- If you are having this problem you can request a refund through support and we can look to see if your account is eligible.
Some other players are having different crashes. Not all crashes are due to the AVX issue. If your PC supports AVX, please troubleshoot it and either post your own thread or contact us for more help.