I understand that Blizzard has had multiple failed releases (D3, WoW Classic, now D2R), and low quality products have become the norm, but just a small amount of effort goes a long way.
To have the game sit for an hour while waiting in the queue is unacceptable. There’s no reason why your customers can’t enjoy the game while waiting for online play to become available. Enable the queue during offline play. Scale up your servers. You make enough money to not have these ridiculous queue wait times.
