All Online Characters Have Disappeared After Linking Accounts

I first played D2R on the Nintendo Switch
I recently got an old xbox one S to play on and I linked bith nintendo and xbox accounts to my Battle.net account. However when I log into Xbox my Nintendo switch characters are not there. This makes no sense to me and I need to find out what to do here. Thanks.
I just realized last night the characters aren’t on the nintendo switch anymore either. Would reactivating nintendo online maybe work to recover them? Thanks.

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