Whenever I encounter someone, there is no way to add them as a friend. I will never see that person again.
Even if I go to the switch dashboard under “people you have played with”… nobody from diablo 2 shows up. Players from every other game are in there except this one.
There’s no excuse for how broken the online is for consoles(especially switch) on this game , but I’ve gotten around this by joining a few discord servers and I set up runs and talk to people on my phone while playing. It isn’t perfect by any means, but I get to chat.