Everything about you guys is just sad. How can you literally not allow people to log into your stupid game. Literally just going in a circle never even giving me the 6 digit code. I don’t even k ow why I wasted my time putting this crap back on my computer. Yall suck and you clearly don’t care about your user experience at all.
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If you’re stuck in a loop where Battle.net keeps asking for an authenticator code but never actually sends or generates one, that’s something Blizzard should investigate.
Can you provide a few more details?
- Are you using the Battle.net Mobile Authenticator?
- Is it asking for a code from the app, an email verification code, or an SMS code?
- Does the loop happen in the Battle.net desktop app, the website, or both?
- Do you receive any error messages?
The more specific information you can provide, the easier it will be for Blizzard to determine whether this is an account issue or a bug with the authentication process.
I agree 100% I had to disable mine on my mobile because it somehow stopped working and I can’t get it to re activate, I’ve tried everything I’ve seen to fix it and nothing…absolute trash.
October, still the same nonsense. Rage-inducing. Unsure if this occurs on IOS as well but I’m on Android.
Auth mobile app worked fine for 2 weeks then logged me out for no reason. Now in order to log back in to the app I need to use my authenticator.
I need to log in on mobile using my authenticator? The authenticator on my mobile device? The one that logged me out and I no longer have access to? That authenticator?
Already attempted removing the authenticator from the account and going through the process to reinstall the app 5 times with no ability to even get logged in.
Stupid never-ending cycle sh*t. I just wanted more bag slots by doing something that should have taken 3 minutes and instead I spend 40 minutes ready to throw my phone into a damn wall. This isn’t the first time either, I’ve uninstalled this app on at least 3 separate occasions since authentication has been introduced for the same exact issue. Please take a look at this. Really makes it hard to justify spending money on a company’s products when they botch something this simple.
Happy to provide step-by-step and more information if you guys actually give an F about improving it.
I’m not sure how your struggling so much, I got locked out when I got a new phone.
Plus I had to remove my old one way back when they used to be on our keychains.
I removed it, re-logged in, and re-added the authenticator.
No never ending cycle, simple, easy, seamless.