Wow classic - ban (Offense: Exploitative Activity: Unauthorized Cheat Programs (Hacks))

Hello, I want to draw your attention to the ban of my 5 accounts because of multiboxing.
But I’m sure. this ban was issued due to reports of people who do not know that it is allowed. The second day the support does not answer me, please pay attention to mine - Ticket Number: US74547384
I ask you to understand everything, since 4 accounts were created the day before the ban.

Or maybe someone came across a similar problem, tell me how to deal with it?