The pre-expansion download for WoW Dragonflight does not start and is stuck at the “Initializing…” phase for hours.
I have tried restarting my PC as well as the Battle.net application but to no avail.
Urgent support is required, as the servers seem not to be responding.
Note: keep in mind that being WoW a (costly) subscription-based game, the customers have great expectations on the quality of the service provided. Unfortunately, these expectations do not match the reality and it is not acceptable to have no announcement from Blizzard in this regard.