Windows Error Source Schannel

Desktop App Tech Support
1

Bonjour,

J’ai remarqué que depuis quelques jours, dans les logs système de Windows, j’ai la même erreur qui tourne en boucle (entre 3 - 10 sec) quand l’application Battle.net est actif :

Source - Schannel

Le certificat reçu du serveur distant n’a pas été validé correctement. Le code d’erreur est 0x80092012. Échec de la demande de connexion TLS. Les données associées contiennent le certificat de serveur.

Qu’est-ce que ça signifie et comment le résoudre ? Merci.
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Hello,

I noticed that for a few days, in the Windows system logs, I have the same error that runs in a loop (between 3 - 10 sec) when the Battle.net application is active:

Source - Schannel

The certificate received from the remote server was not validated correctly. The error code is 0x80092012. TLS connection request failed. The associated data contains the server certificate.

What does it mean and how to solve it? Thank you.

Cordialement,
Best regards.

2

Hey, ChrisPhoenix! Thanks for the details here. This means that a certificate required for the Battle.net to work is missing. This typically requires manually reinstalling the Digicert SSL certificates. It’s a bit advanced, but could you see if the following steps resolve the issue?

  1. Go to https://www.digicert.com/digicert-root-certificates.htm
  2. Find DigiCert Assured ID Root CA under the Root Certificates section and click Download DER/CRT
  3. Double-click DigiCertAssuredIDRootCA.crt and click Open
  4. Click Install Certificate…
  5. Select Local Machine and click Next
    Note : If a User Account Control dialog box pops up, click Yes
  6. Select Place all certificates in the following store and click Browse
  7. Select Trusted Root Certification Authorities and click OK
  8. Click Next
  9. Click Finish
3

Bonjour,

Merci pour votre réponse rapide, cependant après l’installation du certificat en suivant votre procédure, je remarque que le problème persiste même après un redémarrage.

Néanmoins, je constate que le problème vient d’un logiciel tiers anti-malware qui bloque les accès de l’application client.

L’application en question c’est Shelblock.

Si d’autres personnes rencontre ce genre de problème, il faudra penser à le désactiver.
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Hello,

Thank you for your quick response, however after installing the certificate following your procedure, I notice that the problem persists even after a reboot.

However, I notice that the problem comes from third-party anti-malware software that blocks access to the client application.

The application in question is Shelblock.

If other people have this kind of problem, you should think about disabling it.

Cordialement,
Best regards.

4

Glad to hear that you were able to find a resolution to the issue! Thanks for sharing, ChrisPhoenix!