Why is this game and blizzard such a nuisance

To just even write something here I had to go through so much trouble, when you click contact us you just get brought back to the start of what you were trying to get help with.

When I have a blackout in my area and my network goes down for a second because my generator doesn’t activate in 0ms I have to restart the game, why is that the case? it takes so long to get back in a game that sometimes during the last 10 seconds of a game and I crash I get a 15 minute restriction even if my team won?`??? what is the logic behind that idiocy???