Hello, I cannot log into my battlenet app on my PC. I get the error: ‘‘We couldn’t verify your account with that information.’’. I’ve changed my password and still have the same problem. It doesn’t even ask me to use my authenticator, it just displays that message. I’ve triple checked everything and all is in order, read support articles and nothing helped. I even made a ticket, GM first told me to change my password and then basically told me to go to the forums and ask other people with more RP in the message than anything else… Did anyone had the same problem with me and if you resolved it please share how… thanks in advance!
Check the username details of the account on the website vs the one you’re trying to use in the Bnet app.
It’s the same account… same email. Got anything else up your sleeve?
You may have security software blocking the connection or verification tools Blizzard uses to check the game license. Even Windows Defender can cause this.
The exception for battle net is turned on in windows defender. That’s not it. I haven’t changed anything on my computer for a long time and battlenet app work until a few weeks ago.
For the entire directory?
Many updates to Windows happen automatically.