Updating blizzard agent stuck

I cannot uninstall blizzard app, it says cannot locate uninstall.exe on battle net folder.

I also cannot open the game by itself, and I cannot open blizzard app because it says, Something went wrong while trying to launch a program, Please try restarting Battle net and/or your computer. More help: BLZBNTBNA00000006

I’ve restarted many times, can’t seem to have a way out tbh, cant install, or uinstall, can’t do anything.

2 Likes

Hey, Pawn! It sounds like this may be an old version that can’t update on it’s own causing the uninstall/installation issues. Let’s try manually clearing everything.

  1. Press Windows key + R and type in %temp%
  2. Delete anything related to Blizzard or Battle.net
  3. Do the same for %programfiles(x86)%, %programdata%, %localappdata%, %appdata%
  4. Reinstall the application!
    If it continues, does the agent issues continue on a New Admin account? This resets a ton for the user profile like registries, settings, etc. It can help for persistent situations.

A post was split to a new topic: [MoisesFacada] Updating Blizzard agent stuck