Update error, had to repeat queue randomly

i was waiting for the ramattra update and when i got into the game after my queue, the shop had updated but nothing else had and it made me leave the game and restart, restarting the entire queue. how can the shop update but nothing else? how can i buy a skin for a hero thats technically not in the game for me? honeslty im no longer in the mood for the game today after this.

i sometimes can’t even log in because of an update that i don’t have