Unable to update Classic WOTLK

[Thunderguard-11374]

Error code keeps popping up… WOTLK worked last night. BLZBNTAGT00000BB8

[Skelgarer]

Hey there Thunderguard,

Thank you for reporting this issue. We aren’t aware of any server-side issues that would be causing this error at the time of this message. Try the following to narrow this down:

1. Fully update or temporarily uninstall antivirus programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
2. Reinstall the Battle.net Desktop App to clear out any corrupted or damaged files.
3. Temporarily test a different network such as a mobile hotspot to determine whether the problem is isolated to your current network.

If X, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:

1. Download the tool from this page
2. In the “Host” field, enter “us.actual.battle.net” (without quotes).
3. Start the test and try to update as normal. Ensure the error occurs while the winMTR tool is running.
4. After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:

WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).