Unable to login

I am at a loss. My pc login session expired today. I’m still logged in on the mobile app. When trying to login on desktop I discovered my physical authenticator is dead. I have tried to remove it and switch to digital authenticator but am unable. For some unknown reasons I am not receiving the sms codes. My phone number is up to date. I don’t know what to do. I can’t verify via sms or authenticator. How do I get help from a real person instead of being stuck in an AI loop?

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