Everytime I try to install the desktop app, I get met with an error code and the saying “Whoops! something broke”. Ive tried restarting my pc and network multiple times but nothing is working
3 Likes
Hey there! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. This is a bit of a generic connection error, and can have a few causes ranging from corrupted local files to a network-related problem. Try the following to narrow this down further:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
- Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If you’re still unable to connect, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- In the “Host” field, enter “us.patch.battle.net” (without quotes).
- Start the test and launch the Battle.net Desktop App installer and try again. Ensure the error occurs while the winMTR tool is running.
- After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
I cannot install battle.net. I have done every single step that I have been able to find online and I still get the error message;
Whoops! looks like something broke. We’ll try to fix it, so please try again later.
More help: BLZBNTAGT000008FC
Here is the info from my WinMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 488 | 488 | 0 | 2 | 15 | 13 |
| 96.120.96.165 - 0 | 488 | 488 | 8 | 14 | 36 | 15 |
| 96.110.232.197 - 0 | 488 | 488 | 8 | 13 | 49 | 10 |
| 24.124.175.89 - 0 | 487 | 487 | 8 | 14 | 43 | 18 |
| 24.124.175.29 - 0 | 487 | 487 | 8 | 14 | 38 | 11 |
|be-36741-cs04.champa.co.ibone.comcast.net - 0 | 488 | 488 | 20 | 25 | 61 | 30 |
|be-1414-cr14.champa.co.ibone.comcast.net - 1 | 473 | 469 | 21 | 25 | 55 | 22 |
|be-303-cr14.1601milehigh.co.ibone.comcast.net - 1 | 476 | 473 | 21 | 25 | 62 | 26 |
|be-1414-cs04.1601milehigh.co.ibone.comcast.net - 0 | 488 | 488 | 21 | 25 | 59 | 22 |
|be-1412-cr12.1601milehigh.co.ibone.comcast.net - 0 | 487 | 487 | 21 | 27 | 46 | 34 |
| be-301-cr02.dallas.tx.ibone.comcast.net - 0 | 487 | 487 | 33 | 40 | 64 | 38 |
|be-3412-pe12.1950stemmons.tx.ibone.comcast.net - 0 | 488 | 488 | 34 | 41 | 64 | 45 |
| 66.208.216.198 - 0 | 487 | 487 | 34 | 44 | 149 | 43 |
| ae1-br02-eqda6.as57976.net - 0 | 487 | 487 | 48 | 57 | 158 | 117 |
| et-0-0-2-br02-swlv10.as57976.net - 0 | 488 | 488 | 48 | 56 | 181 | 54 |
| et-0-0-1-pe03-swlv10.cli5376.net - 0 | 487 | 487 | 48 | 55 | 113 | 56 |
| las-swlv10-ia-bons-03.as57976.net - 0 | 487 | 487 | 48 | 53 | 86 | 58 |
| 137.221.105.13 - 0 | 488 | 488 | 48 | 54 | 79 | 51 |
| 137.221.106.19 - 0 | 488 | 488 | 46 | 51 | 80 | 61 |
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