I’ve been through the whole rigmarole of clearing data and cache uninstalling/restarting my phone/reinstalling the app so many god damn times. As well as removing and adding my phone number to my account. “oops, something went wrong” prompt with every action I do in the app. I’m on an android.
I’ve talked to “support” staff and they redirected me here, so here I am.
Also, having this issue. I had to detach my authenticator to log in because the app wasn’t working. Now I can’t reattach it because they app keeps saying oops something went wrong.
I have the same problem because apparently the authenticator was discontinued a few days ago. Also, my phone number is outdated in my account, which is preventing me from even opening a support ticket. I am completely locked out of updating my account.
Can’t login through game client. Can login to game manually. Battle.net on mobile also down. Weird CDN issue?
same problem been long time
The mobile battle.net app says “oops something went wrong” when I try to log in.
I have followed whatever guides I have found and none work to fix it.
Edit: Perhaps there is a difference. I might have done something in between to result in different end.
I had tried to follow the suggestion to delete cache. I had done that through my phone directly (as in find installed stuff on phone settings and do it there) and it had not worked. Then there was a post from blizzard here on these forums where they said to delete cache, but they offered a way to do it through the app. That three dots, then circle with “i” in it. After that the login succeeded.
There was another problem afterwards. It wanted me to authenticate that login through authenticator, but the authenticator is inside the app that I was trying to log into. I was somewhat confused at that point. That got fixed by sending sms security code.
Not sure what to do otherwise.