I’ve been through the whole rigmarole of clearing data and cache uninstalling/restarting my phone/reinstalling the app so many god damn times. As well as removing and adding my phone number to my account. “oops, something went wrong” prompt with every action I do in the app. I’m on an android.
I’ve talked to “support” staff and they redirected me here, so here I am.
Also, having this issue. I had to detach my authenticator to log in because the app wasn’t working. Now I can’t reattach it because they app keeps saying oops something went wrong.
I have the same problem because apparently the authenticator was discontinued a few days ago. Also, my phone number is outdated in my account, which is preventing me from even opening a support ticket. I am completely locked out of updating my account.
Can’t login through game client. Can login to game manually. Battle.net on mobile also down. Weird CDN issue?
same problem been long time
The mobile battle.net app says “oops something went wrong” when I try to log in.
I have followed whatever guides I have found and none work to fix it.
Edit: Perhaps there is a difference. I might have done something in between to result in different end.
I had tried to follow the suggestion to delete cache. I had done that through my phone directly (as in find installed stuff on phone settings and do it there) and it had not worked. Then there was a post from blizzard here on these forums where they said to delete cache, but they offered a way to do it through the app. That three dots, then circle with “i” in it. After that the login succeeded.
There was another problem afterwards. It wanted me to authenticate that login through authenticator, but the authenticator is inside the app that I was trying to log into. I was somewhat confused at that point. That got fixed by sending sms security code.
Not sure what to do otherwise.
This helped me fix the issue 100%. I was also getting the “Oops something went wrong…” and NOTHING worked. I tried clearing cache etc from the Settings on my Google Pixel Fold (not even 2 years old) and that did nothing.
HOWEVER, even though it looks exactly the same (I mean, it basically takes you to your phone’s own Settings or whatever), clearing the cache AND storage, then rebooting my phone, and then I could login just fine (following normal SMS first, then it asked me to setup my Authenticator, and had me login to the app again, and now everything is 100%).
So, try this:
1.Make sure you have SMS setup in your account via a web browser or whatever
2.Install the App
3.Open the App
4.Login however you normally do and auth with SMS
5.As it’s trying to login (and just spinning), tap the “Connecting…” or whatever at the top (sorry don’t remember exactly what it says)
6.Tap Settings (all the way at the bottom)
7.Tap Device Settings
8.Tap Storage and Cache
9.Tap Clear Cache, then when that’s done, Clear Storage. Agree to the warning.
10.Restart phone
11.Login to App with SMS again
12.Should walk you through the rest.
PEACE!