i cant download any of my games after reinstalling the battlenet client. ive tried everything. i click install and a window pops up with a little battlenet symbol that scrolls forever.
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So the description you provided indicates either the app itself is corrupted, there is a conflict with the OS/Drivers or there is a permission issue/conflict with other software on the system.
Typically Windows is kept up to date automatically but there are many occasions where you may need to manually run Windows Update. In those cases you can go into Windows Update under settings or control panel and check for updates. If you are unable to check through Windows update, check out the FAQ here: Windows Update: FAQ - Microsoft Support
We want to make sure we have all driver updates as well. GPU, Network, Audio, Motherboard/system. All are important. Check with your system maker for updates.
Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.
- Open file explorer/file manager (Right Click Windows Start)
- Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
- Type the following into the address bar (not the search bar): %APPDATA% and press enter.
- Delete the Bnet and blizzard folders inside the appdata folder if they exist.
- Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
- Empty the recycle bin.
- Now reinstall the app to the C: Drive.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Creating a New Administrator Account - Blizzard Support
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
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This actually worked for me, hope it helps others!
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