Unable to connect Xbox account to Battle.net

Hello. I am posting here to hopefully get some help trying to connect my Xbox account to my Battle.net account. My previous issue ID is US100651371 should a GM be interested in helping.

I’ve already done the basic troubleshooting and have confirmed the following:

  1. I do NOT have parental controls on this account
  2. My account is NOT a trial account
  3. My Battle.net account does NOT have an Xbox account already linked to it
  4. My Xbox account does NOT already have a Battle.net account linked to it
  5. I have not received a warning about any kind of cooldown on my account, nor can I tell that there’s any cooldown on my account when trying to connect my Xbox account

I keep getting the same responses about there might be a cooldown but I haven’t used this account in years. Is anyone able to tell me if there is a cooldown or if this is just an error? Again, to reiterate, I don’t believe there is a cooldown on this account and I have not received any warnings or information saying my account has a cooldown.

Please help. Thank you.