Trying to change phone number

Trying to change phone number as i no longer have access to my old one, have access to email and everything else, have had a ticket open for 3 days, sent all the asked for info i could give, even a picture of my ID and still no reply after the first reply days ago. This account has only been logged into on one pc, and it makes no sense. Paid 60$ for a game i now cant use bc Support takes forever.

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