Tickets - Unable to open [BANNED]

I just found out my account was BANNED. I have NEVER [NEVER] used a hack/cheat. I can’t find a way to talk to a real person… and when I try to appeal the site says " Something went wrong on our end" … Can someone PLEASE help me here???
The only program I have ever used is Raw Accel… and all this does is make my mouse use a LOW DPI when moving slowly and a faster DPI when i flick or move my mouse quicker… this didnt even help me or work… so i stopped using it… and this was mabye a month ago or longer now… Please tell me what is going on!? All my skins and hard work is gone. Can anyone help!?