The reply speed is too slow

i haven’t used any illegal software, l just brushed some leather and gemstones on ZG. If such behavior is illegal, I have nothing to say, but why do you directly freeze my account when l have never used illegal software? My character named Codi has always been law-abiding in the game. I have always loved peace, and i have invested a lot of effort and energy into him. Why do you wrongly accuse a good person for no reason? i hope you can verify and unlock it for me as soon as possible.Why haven’t you guys dealt with this misjudgment yet? My friends and members of my guild all know that I am a helpful, loyal to the tribe, and passionate about this game. I have invested my emotions and time in this game, and I hope you can handle it quickly.