The little rumble bag

I have the Little Rumble bag which I received in the mail. The issue is, I cannot open it. My guild members have the same issue. I was told by support that it was a second one sent. Problem is, I never received the first one. What is going on with this?

no, they didn’t tell you to post in the WARCRAFT TWO forum seeing it doesn’t have anything called a little rumble bag or mail for that matter.