When i go to log into the battle.net app, i log in with no issues but as soon as i log in i get Stuck on “Connecting” and eventually after minutes of loading i get the “Not connected” prompt and restarts the process. i have done everything the article says to do in clearing cache, default browsers, re-installing apps ect. but nothing helps. i just need to add an authenticator to my wow acc for LFG and i can edit anything until i get one and this is stopping me.
Any help or other authenticators you guys know work will be greatly appreciated.
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I am having the same or a similar issue.
I have tried all the steps in the self help page in support, but nothing so far has worked.
Could this please be looked into by someone at Blizzard?
details about my device and versions:
Phone: OnePlus 6T
Android version: 11
Oxygen OS version: 11.2.2
Battle.net app version: 1.22.1.19 (latest available)
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I can’t access the app anymore either. For weeks now it only connects with luck when I open it and since yesterday I can’t get in at all. A connection will no longer be established via other mobile devices either. Data, cache and app deleted, reinstalled, but it doesn’t help.
Many friends have the same problem. It’s slowly getting annoying because you can no longer be reached at all.
It just says “Connecting…” and then “Don’t connect”.
Strangely, I can log in with another account. So it doesn’t affect all accounts
Please finally fix this problem.
Same problem here, had 3 different GM’s kept spouting the same: restart , clear cache, uninstall re-install… I followed each of their instructions to the letter and still doesn’t work. They need to allow different authenticators or take the authenticator back out of the crap Battle.net app. I never had issues with either my physical authenticator or the first authenticator app.
Uninstall battle.net ap and reinstall works after that but servers are still down
But not for everyone, it doesn’t affect every account, that’s the strange thing