I have done all the troubleshooting steps to try and connect to the battlnet network, but somehow I’m still stuck at “Connecting”. I can log into the site to check my account and i can run the PTR but for some reason it won’t let me on any live servers.
same here. crazy to think I’ve given hundreds to this company and I can’t even log in to the game.
Also having the issue my wife and brother can login to their accounts on my launcher but mine is not letting me.
I am having a similar, if not the same issue. I try to log in and it goes to the character screen with no info or characters. A blue bar appears at the top that loads halfway and then I get disconnected, with an error code (WOW51900325) apparently some issue on Blizzards side of the log-in according to the forums.
If you are unable to log into or are getting disconnected from a specific game like WoW and are receiving a WoW error it would be best to post in the WoW Forum.
If you are experiencing issues connecting to the battlenet services in the desktop application itself, the following should help:
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.
- Open file explorer/file manager (Right Click Windows Start)
- Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
- Type the following into the address bar (not the search bar): %APPDATA% and press enter.
- Delete the Bnet and blizzard folders inside the appdata folder if they exist.
- Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
- Empty the recycle bin.
- Now reinstall the app to the C: Drive.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Blizzard Support - Creating a New Administrator Account
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)
Click your name at the top right of this page, click support, click contact support.
@kershaw None of that works. The application is still failing to launch at this point. I have even stripped out the entire program and reinstalled a fresh version of it, and the program is getting stuck in the background for Windows because the updater is getting stuck in a loop attempting to verify that the launcher is up to date.
1 Like
also, FYI, your ticket system no longer is accepting tickets without certain files, because its refusing to accept the NFO files generated by pulling a save from MSINFO. It will accept the DxDiag, but not the MSINFO files, so it blocks any ticket submission
Hi,
Follow the instructions in Blizzard Support - Obtaining System Files … Read carefully Step 3.
(it doesn’t say to do File - Save… which is what you are doing).
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.