Stuck at Updating Blizzard Agent

Desktop App Tech Support
1

I am stuck at the Updating Blizzard Agent window.
A little while ago it simply wouldn’t let me run it at all because it said I had another copy running. There is only this one account on the system. This is my backup system so I do have it installed on another laptop.

Here is my dxdiag, hopefully something will make sense. I have tried a few of the instructions I have seen posted.

System Information

  Time of this report: 1/26/2020, 10:17:05
         Machine name: DANSMSINOVATO
           Machine Id: {3286A6CE-125F-4A4E-B936-4D02D385306F}
     Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: English (Regional Setting: English)
  System Manufacturer: n/a
         System Model: n/a
                 BIOS: n/a (type: UEFI)
            Processor: n/a (8 CPUs)
               Memory: 8192MB RAM
  Available OS Memory: 8108MB RAM
            Page File: 3378MB used, 6009MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.2
DxDiag Version: 10.00.18362.0387 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
      Input Tab: No problems found.
1 Like
2

Hey Fleetwood,

In your situation, you may need to do a clean reinstall of the app:

  1. Uninstall the Blizzard app
  2. Next open the temp locations and delete any Battlenet and Blizzard folders you see in each location. Press Windows Key + R and type:
    • %LOCALAPPDATA%
    • %APPDATA%
    • %TEMP%
    • %PROGRAMDATA%
  3. Finally go ahead and reinstall the app from here. Make sure you run as Admin.
4 Likes
3

No go. Followed your steps although there was no Blizzard app to uninstall. I did go through the drive manually and searched for files.

This time I got through to the intstallation screen (with the mana wyrm), but it will go so far and then revert to 0 and start over, hitting different points each time.

First couple of times it got to that screen it switched after a few seconds to the Whoops! screen but the third time I clicked the box to start it.

1 Like
4

I am also having this issue, though I can’t get past ‘updating blizzard agent’ when trying to reinstall.

4 Likes
5

Hello friend, if you fixed the problem please share your solution as i am having slightly the same problem.

6

I’m screwed as well, tried everything. Uninstalled everything. deleted everything. Turned off firewall, anti-virus. and more. THe errors in the log file to me indicate an improper server setting as it appears that it can’t connect to the server/port.

2 Likes
7

Heya Fleetwood,

Typically when I see errors like this one the issue is related to security software on the device. Lets try this:

8

Tried all of the above and still facing the same issue. Any other workarounds or solutions?

[Edited by Blizzard] This thread has been inactive for some time. Please be mindful of resurrecting older threads. A new or more recent thread can be created to continue the discussion. Locking this thread.

2 Likes