app wont load news
says we are having difficuly retrieving content from our servers
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I’m experiencing this whole day today.
Hey there! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. This is a bit of a generic connection error, and can have a few causes ranging from corrupted local files to a network-related problem. Try the following to narrow this down further:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
- Temporarily test a different network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If you’re still unable to load the App news or content, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- In the “Host” field, enter “us.actual.battle.net” (without quotes).
- Start the test and launch the Battle.net Desktop App. Ensure the error occurs while the winMTR tool is running.
- After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
I did DNS Flush and IP release multiple times. Also I have reinstalled Battle.net App clearing every left over files and folders. Odd thing this is not happening all the time. Just comes and goes. News sometimes not loading when I log to the App or when I exit one of my games and App shows up from the system tray.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| funbox.home - 0 | 286 | 286 | 0 | 0 | 1 | 0 |
| szcz-bng4.neo.tpnet.pl - 1 | 282 | 281 | 23 | 30 | 99 | 28 |
| szcz-r4.tpnet.pl - 1 | 282 | 281 | 22 | 29 | 94 | 42 |
| poz-r11.tpnet.pl - 1 | 282 | 281 | 28 | 35 | 94 | 29 |
| hbg-b2-link.ip.twelve99.net - 1 | 282 | 281 | 48 | 55 | 118 | 53 |
| hbg-bb4-link.ip.twelve99.net - 1 | 282 | 281 | 49 | 55 | 118 | 51 |
| ldn-bb4-link.ip.twelve99.net - 11 | 204 | 183 | 58 | 62 | 124 | 60 |
| nyk-bb1-link.ip.twelve99.net - 1 | 282 | 281 | 129 | 134 | 220 | 131 |
| chi-b23-link.ip.twelve99.net - 0 | 286 | 286 | 143 | 147 | 238 | 145 |
|blizzard-ic348622-chi-b23.ip.twelve99-cust.net - 1 | 278 | 276 | 145 | 154 | 241 | 147 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe01-swlv10.as57976.net - 1 | 279 | 277 | 187 | 191 | 337 | 190 |
| las-swlv10-ia-bons-01.as57976.net - 0 | 286 | 286 | 190 | 194 | 313 | 192 |
| 137.221.105.13 - 1 | 278 | 276 | 187 | 193 | 267 | 190 |
| 137.221.105.152 - 2 | 275 | 272 | 186 | 190 | 259 | 189 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderThis topic was automatically closed 30 days after the last reply. New replies are no longer allowed.