Sms protect issus... 27 days for ticket response time?

So I started playing back in 2005… in my haste I must have made an account and being a newb maybe forgot or had issues and then created a new account on the one I play now that was also created back then. In other words my phone number ive had since then somehow I linked to an old account I no longer have access to and want to add that phone number to my account I have been playing for 16 years cant and have a 27 day ticket wait to use lfg. I have the authenticator on my account not sure why I need my phone number to use lfg…