Retrieving Details

Desktop App Bug Report
1

I’m posting this here per request, i’ve tried every single troubleshooting there is to fix it, but still the same issue is on-going.

Original Thread >> Retrieving Details - #4 by usedtobegood-11888

Thank you.

2 Likes
2

Getting this too, can’t go online, can’t see friends and getting retrieving details. Started today. On all my accounts.

3

Same here, tried all suggested steps (Logout, change region, reset password, delete cache, run as admin etc …)

4

Same here. If I wait a bit after logging in I sometimes see some people online but there are still a lot with the “retrieving details” message.

5

Me and my friends also have the same problem. Maybe it’s a coincendence but it started after we added a friend that hasn’t used battlenet in a while. (like 15-20 min ago) i’ve also tried every step but hasn’t worked so far. It loads in parts of my friend list after a while but when i play a game they all go away again

6

i no longer have this issue, for the past 2 days it’s been fine.

7

I’m having this problem too now. already reinstalled it but that did not seem to fix it.

8

I’m also having this problem… Really annoying. Any solutions yet???

9

Same here in the EU region.
correct region, removed all those temp and program data folders (like 4 or 5), rebooted, removed and reinstalled battlenet, changed password. Stil broken

10

I am also having the same issue. I’m in the EU region.
I was able to add my girlfriend to my friends’ list, I believe, but still the same “retrieving details” appears for every single person in the list.
I’ve tried a lot of things and nothing seems to work.

11

Worked to play 1 game of deathmatch. After that I got online