Reply to ticket and Game Master

Need some help from ya Blizzard. I submitted a ticket, got a response from a GM and advised of steps to provide some documents and information.

In the ticket, however; there is nowhere for me to “reply” as the GM told me to. I have since, sent another ticket with the information requested from the first ticket, but do I have to wait another 8 days for a response to the response? lol

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