Removing authenticator, sms verify support site dont work

Im trying to remove my authenticator after getting a new phone, i type in my phone number to verify it with sms but after i type my phone number and i recieve the sms with the code the next page just says

" Something went wrong on our end

An error has occurred. This may be a temporary error, so please try again later."

ive been trying this every day for a week now and it still just says the same every time, i made a ticket and responded to all the questions the ask and provided a image on my ID.

can you please fix the support website when im trying to verify with the sms function?

good luck, i have the same issue.
waiting on a reply to mah ticket.

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