Remove authenticator from account

Desktop App Tech Support
1

Hello,

due to some change I changed my mobile device. I used to had Authenticator App on my old mobile device, but dont have it anymore, cant install again and configure.

Currently this computer device is the only that has access to battle.net app and battle.net website.

Can you tell/help me to remove authenticator form my account and allow me to configure this again on my new mobile device?

I opened a ticket on Poland but its already 3 days and I received no information.

Please help :slight_smile:

2

Hey Wanderhals,

There have been very long queue times recently unfortunately, which has led to long wait times. To avoid this situation in the future, I would suggest writing down the authenticator serial code (or taking a phone screenshot of the code) so that you can remove or restore the authenticator in the future. You can also attach a phone number to remove authenticators in the future.