Refund not allowed?

Battle.net Shop Feedback
1

I tried 3 times to request a refund for Diablo IV (I bought it and never installed as I realized it doesn’t work on Mac).
3 tickets that are marked “It needs a manual revision, please open a ticket”.
I can’t reply to the ticket and if I issue a new one I end up in the same place.
There isn’t a single email I can use, it only allows to use this automated system that clearly doesn’t work.

Order is EU838166804

Please help
Thanks

2

The Blizzard Refund Policy in English for EU is available here: https://www.blizzard.com/en-gb/legal/ed0dfa66-698e-4910-9f86-a142730298e4/blizzard-refund-policy – do review it if you haven’t yet.

If you think you meet the criteria for a refund, submit a ticket to Blizzard here: https://eu.battle.net/support/en/help/contact/1998/ticket

Good luck !