Problemas de conexión

Hello, good afternoon.

In order not to go into so many details, I am saying that I have a connection problem, I suppose. since in the game search engine it takes a long time to search…

and in the desktop application I get the following message:

“Network conditions do not allow us to load your personalized content”

I hope you can help me solve the problem, thank you.

NOTE: I don’t speak English, I had to use a translator